Active ListeningListening is a difficult skill but truly understanding the deeper meaning of what others are telling us takes even greater skill. When we take the time to listen and try earnestly to understand not only the words but the deeper meaning and feelings being expressed we are better able to deal with any situation that arises.
People just want to be heard. We want to be validated, listened to and accepted. That is why it is so tempting to jump in when someone is talking and begin talking about our own opinion and defence. But doing so stops the flow of communication. The other person feels interrupted, unheard and frustrated so they stop listening to you. You then feel frustrated and unheard and anger erupts.
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